Our team works together to provide every client with individual care to help you grow your business. We layout goals, break down the goals to tasks, and then we will work to grow your business.
This Welcome page is the best way to introduce you to how the team works with our clients.
On this Welcome Page, you’ll find:
- How we work
- Perks of working with us
- How to get started
We are looking forward to working with you. If you have any questions or concerns at any point, please reach out to us at email@example.com.
How We Work
We understand you are very busy. We work as an efficient team working towards your goals in the time allotted.
Hours of Operation
Our team works remotely, and we understand there are challenges to working remotely. Our team is located in the Eastern Standard Time zone. We understand we may need to work outside of our standard hours to assist our clients.
Payment & Invoicing
All subscriptions are automated and will send on the same day every month. If there is an overage, you will be notified beforehand, and an invoice will be sent out on the 1st of the month. All payments are paid upfront using PayPal or credit card. All services are prepaid, and work will begin once payment is received.
When you purchase a package of time, we are committed to having enough time available to serve you. Our commitment to you affects how we work with our other clients. For that reason, we don’t offer refunds on unused hours or allow unused hours to roll over.
Here at The Techy OBM, collaboration is as beloved as caffeine in all forms coffee, soda, tea and of course chocolate! We love hearing from our clients and team members about fresh ideas so keep them coming.
All calls and emails will be returned within 48 hours during business days (Monday through Friday).
That means we will:
- Respond to emails and phone messages promptly
- Follow-up with clients to request feedback
- Make recommendations and offer solutions
- Go the extra mile to make our clients happy
Access to a dedicated Online Business Manager and our team
When you work with us you delegate to our team who will support your needs on a daily basis.
Turn Around Times
Project and task turnarounds vary depending on the details of the task. We make an effort to respond to all tasks within 48 hours. We will always inform you of timeline of projects and tasks so you will know when they will be completed. If you make changes to the original request, the amount of time required is subject to change.
Project Management Tools
We are happy to work with your PM tool if you’ve already established a routine (i.e. Basecamp, Teamwork, Asana, etc.). We will manage your project on our side with ClickUp.